REFUND & RETURN POLICY
ATENTION: Following Refund and Return Policy applyes only to products that are made and shipped by DANIUS. Manufacturers, whose products can be found in my store, has their own return policy.
1 SECTION – Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted:
- Goods with obvious signs of use;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 14 days after delivery.
2 SECTION – Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3 SECTION – Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via “CONTACT ME” option in the top meniu.
4 SECTION – Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
5 SECTION – Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us via “CONTACT ME” and send your item back using address found on your package.
6 SECTION – Shipping
To return your product, you should mail your product back using address found on your package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7 SECTION – Damaged package and goods
Although we package goods reliably, but we can not guarantee that the goods will arrive safely and intact. Therefore we can not take responsibility and replace goods that are damaged during delivery (shipping).
And please do not hesitate to contact DANIUS if you have any questions. I am really willing to solve any issue in an appropriate manner for both sides.